Welcome to the March edition of the Document Manager eNewsletter, which includes among other thought-provoking articles a piece from M-Files on the eternal challenge of human error - can simple mistakes ever be eliminated from business processes, as long as we keep human beings involved at all?

Human error has the potential to have financially damning results for a business: Gartner research placed the average yearly cost of poor data at US$12.9 million in 2021. That year in the UK, organisations likely spent between 10% and 30% of their total revenues responding to data quality problems.

At its simplest level, any manual process - or manual element of a larger, partly automated process - has the potential to introduce errors. An action might be delayed, might be done slightly incorrectly, or might even not be done at all. We all have the capacity to just forget to do something, as I argue (to no avail) with HMRC every year as my tax return rolls around!

As M-Files' Colin Dean says: "The importance of offerings such as innovative information management solutions can now be seen as priceless to business operations. Applying digitalisation to your business' document management - at a time where hybrid work is set to become a permanent fixture for many - will only add value to your business operations and eradicate human error."

It really is that simple: the more we are able to automate, the smaller the chance of errors.

David Tyler, Editor
Document Manager Magazine

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