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Management Imaging Recognition Hardware Software Strategy
Digital mailroom: restoring postal order
Feature | May 2021
Amy Wright of Storetec argues that the potential benefits of a digital mailroom can vastly outweigh the factors that may have prevented organisations from looking at automation in the past - especially in the current business climate of increased home-working

Prioritising high value business workflows accelerates digital transformation
Research | May 2021
Newest Intelligent Automation Benchmark Study from Kofax reveals that automation initiatives involving document intelligence, process orchestration and connected systems are yielding the greatest ROI


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Kodak Alaris grows service business
News | May 2021
Takes on servicing of Kodak and ibml kit in the UK from Spigraph
Cloud print adoption accelerating
News | May 2021
New report suggests businesses are preparing to support a 'more hybrid workforce'


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New Kofax AP Agility powered by AI
News | May 2021
"Next-generation" Accounts Payable automation solution enables resilience and agility
Restore to acquire EDM
News | May 2021
Adding to core records management business and 'transformational' for digital business


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AI offers a galaxy of opportunities
Opinion | May 2021
Ashley Keil, ibml's VP sales, EMEA/APAC, discusses how artificial intelligence platforms can radically change, improve and automate how documents are handled and processed
Keeping the mail flowing
Case Study | May 2021
EDM Group has helped Direct Line Group to empower its workers with a rapid installation digital mailroom that has helped the business to continue operations throughout the Covid-19 crisis
DM Awards 2020
Awards | May 2021
The 2020 DM Awards winners were announced on November 19th. If you missed it, you can enjoy the whole ceremony here!
Comment

Welcome to our May eNewsletter, which includes an opinion piece on the growing use of AI in document and content processes. Taking his theme from the Hitchhiker's Guide to the Galaxy, ibml's Ashley Keil reassures us that the key thing to remember as systems become ever more intelligent is: 'Don't panic'.

For a long time now document automation systems have struggled to get past a high 90s percentage of accuracy for OCR and ICR, and organisations have got used to the idea that there will always be a small - but costly - amount of data that needs to be manually read and keyed.

AI promises to change all that, as Ashley says in his article: "This is real stuff. One German insurance firm is working over the next six years to shift its entire claim process to use an AI-powered system such that claims under a certain value will be handled automatically based on information extracted, assessed and approved from a form with no human involvement required at all. This will be accomplished as the AI solution automatically checks the name, address, insurance number and other key details about a given incident - capturing all the data from the form correctly first time every time."

The simple truth is that AI could radically change how organisations cope with recognising and classifying millions of documents - extracting and validating information without any manual intervention at all, thereby increasing productivity and accuracy, and saving money.

David Tyler, Editor
Document Manager Magazine

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