Welcome to our May eNewsletter, which includes an opinion piece on the growing use of AI in document and content processes. Taking his theme from the Hitchhiker's Guide to the Galaxy, ibml's Ashley Keil reassures us that the key thing to remember as systems become ever more intelligent is: 'Don't panic'.

For a long time now document automation systems have struggled to get past a high 90s percentage of accuracy for OCR and ICR, and organisations have got used to the idea that there will always be a small - but costly - amount of data that needs to be manually read and keyed.

AI promises to change all that, as Ashley says in his article: "This is real stuff. One German insurance firm is working over the next six years to shift its entire claim process to use an AI-powered system such that claims under a certain value will be handled automatically based on information extracted, assessed and approved from a form with no human involvement required at all. This will be accomplished as the AI solution automatically checks the name, address, insurance number and other key details about a given incident - capturing all the data from the form correctly first time every time."

The simple truth is that AI could radically change how organisations cope with recognising and classifying millions of documents - extracting and validating information without any manual intervention at all, thereby increasing productivity and accuracy, and saving money.

David Tyler, Editor
Document Manager Magazine

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